have any questions?

A Peko bag contains a mystery mix of produce and salads only, hence is vegan-friendly. The selections come in a reusable tote bag and has a minimum weight of 12 lbs and at least 9 varieties of fruits and/or vegetables.

On the other hand, a Peko+ box is a mystery mix of groceries, which may contain protein, dairy, dry goods and/or produce. The selections come in a cardboard box and with no minimum weight and at least 5 varieties of grocery items.

Both have an estimated retail value of $55-$65, hence is up to 40% off grocery store prices.

Mystery produce bag. Each bag contains:

🥑 12+ lbs of "peculiar" and surplus produce.

🍅 9 to 10+ varieties of "imperfect" fruits and vegetables

🌱 $1 is donated to the Vancouver Food Runners & the Food Stash Foundation for every sale (BC) OR Leftover Foundations (AB)

*Picture is for reference only, and is not representative of our mystery produce bag at any given week. We tend to have 80-90% vegetables and do not guarantee organic or any customization.

As a mystery bag service, we don't reveal our selections until 1-2 days before the delivery date. You can sign up for our email newsletter and follow us on social media to find out!

A Peko+ Box can be best described as a mystery grocery box*:

🍝 Min. 5 variety of grocery items which may include some of the following categories: raw proteins, dairy, dry goods, fresh produce and/or ready-to-eat food.**

🍌 Has a retail value between $55 and $65.

🌱 1 is donated to the Vancouver Food Runners & the Food Stash Foundation for every sale (BC) OR Leftover Foundations (AB)

*Picture is for reference only, and is not representative of our mystery box at any given week. No customization is provided. Product weight and selections may vary. We only offer guarantees around minimum variety and up to 40% discount on the retail value.

**Items sold may be 1-2 days past their Best Before Date, except raw protein and dairy. Best Before Date is NOT expiry date, hence not an indicator of food safety, and may be consumed according to Canada Food Inspection Agency (read more here).

We deliver to most postal codes in Metro Vancouver and Calgary. To confirm, please use the postal code checker on www.pekoproduce.com.

Peko offers one-time payment or subscriptions (weekly, bi-weekly, or monthly). We highly recommend subscribing to save 10% & making an account on our website to easily manage your deliveries. To order, please click HERE and select your desired option.

You are notified by email every week when our order form opens.

British Columbia:

For Saturday deliveries, our order form opens every Wednesday at midnight PST the previous week, and stays open for 1 week.

For Thursday deliveries, our order form opens every Tuesday at midnight PST the previous week, and stays open for 1 week.

Alberta:

For Sunday deliveries, our order form opens every Thursday at 1:00 AM MT the previous week, and stays open for 1 week.

We highly recommend subscribing to put your mind at ease and not miss out on ✨Peko Produce bags✨

British Columbia:

If you choose to subscribe for THURSDAY deliveries, your card will automatically be charged by Monday, 2 day before our pre-order deadline (11:59pm PST Tuesdays).

If you choose to subscribe for SATURDAY deliveries, your card will automatically be charged by Tuesday, 2 days before our pre-order deadline (11:59pm PST Wednesdays).

Alberta:

If you choose to subscribe for SUNDAY deliveries, your card will automatically be charged by Tuesday, 2 days before our pre-order deadline (12:59 AM MT Thursdays, just after midnight).

You can skip deliveries or cancel your subscription anytime before our pre-order deadline for a full refund. Any changes afterwards are non-refundable.

Make sure to create an account to easily manage your subscription!

For orders in British Columbia, our delivery window is 11am - 7pm PT on Thursday and Saturday.

For orders in Alberta, our delivery window is 9am - 9pm MT on Sunday.

IMPORTANT NOTES: To avoid failed delivery, please enter your unit number in address line 2, and please fill out your buzzer info and any specific delivery requests in the "Delivery Instructions".

As per our policy, if you are not home to buzz in our driver on the first delivery attempt, then the driver will keep your order with them and carry on with their delivery route. Before the driver leaves the area, we will send them back for a second delivery attempt on the same day. If you are not available for this second delivery attempt, the driver will leave your bag outside the main door to your building. Please note that we are not liable for any losses as a result of this.

You will get an SMS with estimated arrival time on the day of delivery if you opt in for SMS messaging during check-out AND have a Canadian phone number. We will also send you a confirmation text upon a successful delivery. We will not be able to send any SMS updates until you opt in.

We cannot guarantee that we will be able to accommodate your schedule due to the wide geographic region we service - please email us if you would like to reschedule.

Don't worry, many others are in the same boat as you! Our brand name is pronounced as "peck-ko" - derived from "peculiar" produce :)

We only deliver on Thursdays and Saturdays in Metro Vancouver, and Sundays in Calgary.

You can easily pause or cancel your subscription by visiting your Account page, and click "Manage Subscription". We highly recommend creating an account on our website - it's the easiest way to manage all your deliveries!

Make sure to make any changes before your pre-order deadline, otherwise it will be non-refundable.

Otherwise, you could find the "Manage Subscription" button in your subscription confirmation email.

If you ever forget to pause/cancel before the cut-off day (British Columbia: Saturday Delivery, Wed 11:59PM PT or Thursday Delivery, Tue 11:59PM PT) or (Alberta: Sunday Delivery, Thurs 12:59 AM MT, just after midnight) shoot us an email!

After the deadline, unfortunately we are unable to process a refund. However, you'll have the option to donate your order to our charity partner - the Vancouver Food Runners.

If you sign up for SMS notifications and have a valid Canadian phone number, you will receive a live tracking link when your order is dispatched with an estimated arrival time on the day of your delivery. Unfortunately, at this time we are unable to provide more specific delivery windows beyond 11AM-7PM PT for Metro Vancouver, and 9AM - 9PM MT for Metro Calgary.

If you’re supposed to receive a delivery but haven’t gotten an update, please email us at hello@pekoproduce.com with the subject “PEKO - URGENT DELIVERY ISSUE”. You can also reach out customer support team at 1-800-808-4997 (toll-free)

If you'd like to reschedule or cancel, please email us as early as possible before our order deadline and include "[Peko - URGENT]" in your subject. All purchases are non-refundable the pre-order deadline and your bag will be donated to the Vancouver Food Runners.

Please allow for a 24 hour response time from our customer service team. Thank you for your patience.

If it’s not time-sensitive (ie. you haven’t been billed and your delivery is not arriving within 3 days): Log into your Peko account at pekoproduce.com→ Click “Address and Payment Details” → “Manage Addresses → edit. It may take some time for the data to be accurately reflected.

If you have been billed and would like to change an address for delivery within 3 days, please email us at hello@pekoproduce.com with the subject “PEKO - URGENT DELIVERY ISSUE”. You can also call our friends at Fresh Prep at 604-569-2699 for immediate assistance

To request a refund, shoot us an email at hello@pekoproduce.com and we will do our best to make things right!

After the pre-deadline, unfortunately we are unable to process a refund. However, you'll have the option to donate your order to our charity partner - the Vancouver Food Runners.

British Columbia

Saturday Delivery - Wed 11:59PM PT
Thursday Delivery - Tue 11:59PM PT

Alberta

Sunday Delivery - Thurs 12:59 AM MT

Every Peko bag retails for $29.69 for subscribers, and $32.99 for one-time buyers.

There is an additional $3 delivery fee as we roll out reusable tote bags and a soft plastic recycling program.

Log into your Peko account at pekoproduce.com if you have one → Click “Address and Payment Details” → “Manage Payment Methods → edit. It may take some time for the data to be accurately reflected. You will receive a secure link via email.

We offer both CONVENTIONAL and CERTIFIED ORGANIC selections. This way, we can rescue as much food waste as possible and cater to your preferences.

We do not guarantee organic. You will receive mostly conventional produce, but we may have organic items from time to time.

You can find this week’s selection on our In Your Bag page — please note that you will NOT receive everything that is shown but only some of them. Given the nature of surplus produce, we have limited quantities per item, hence every bag will look a little different.

All customers are able to use their credit/debit cards. All payments are processed securely through our respective payment platforms. We do not have access to your card information after you make a purchase.

We will never charge payments without your direct authorization via our checkout system. If you have a subscription with us and a charge fails to go through, our system will automatically re-attempt. However, failed charges will affect our ability to deliver the service.

Unfortunately, we are unable to accommodate customization to our mystery bag/box under any circumstances, including dietary restrictions.

We encourage you to join our Pekommunity Facebook Group where you can exchange produce with your fellow Peko Pals!

Typically, the imperfect/surplus produce that we source are in relatively small quantities. Therefore, not every fruit/veggie makes it into every order. The 'In Your Bag This Week' email has a list of all the items that may be included in your order.

Great question! We source from local farmers, as well as local wholesalers who have already imported produce from outside Canada.

This way, we can support local farmers, provide seasonal variety, and rescue as much food waste as possible! For inquiries on where we supply from, feel free to send us an email.

We are working to continue expanding our list of partners, providing you with more variety and consistent supply! If you are a supplier and are interested in partnering with us, please email us at hello@pekoproduce.com.

Thanks to our pre-ordering system, we rarely have much excess food. However, if there are extras, our team gift them to our employees or donate them to the Vancouver Food Runners

If you have extras or simply dislike certain produce, we highly encourage you to donate to community fridges, or any local food bank! You'll be giving them to those in need, all while reducing food waste, and we LOVE to see that.

Customers can return the old tote bags and any soft plastic that came in the delivery by leaving them where you usually receive your deliveries - our driver will pick them up when they deliver your next bag.

Please place any soft plastic from Peko inside the reusable tote bag and place the tote bag where you usually receive your deliveries - our driver will pick them up when they deliver your next bag.

Any questions or inquiries can be directed to hello@pekoproduce.com. You can expect a response within 24 hours on weekdays, and 48-72 hours on weekends and holidays. Thanks for your patience with our small team!

All of your tips go to funding our (free) Pekommunity events and making it accessible for all! Thank you - we appreciate your support for our small (but growing) business 😊

If you have any feedback or requests for us, please feel free to submit it through this 1-minute survey.

Yes we do! We donate $1 from the sale of every British Columbia Peko produce bag to two local charities that share our mission - the Food Stash Foundation and Vancouver Food Runners. For Alberta orders, we donate $1 to Leftovers Foundation.

From October 2022 - February 2023, we also piloted a program with the Food Stash Foundation where 60% of our proceeds went towards supporting the charity's programming. You can read our impact report here!

If you provide a valid Canadian phone number during check-out, you will receive an opt-in request via text so we can send you live updates. We will not be able to send any updates until you opt in.

Customers will receive text updates with an estimated time of arrival and a live tracking link a few hours before your delivery is dispatched. We will also send you a confirmation text upon a successful delivery.

Yes, we do! Under Fresh Prep, a certified B Corporation, Peko is one of the very few companies that employ their own drivers and pay well above minimum wages for entry-level positions.

Exchanging your points for great rewards couldn't be easier! Head to our website and click on the "Perks" tab at the bottom left of your screen. Click the “Perks” tab at the bottom left of our website. Please note that you need to have an account on our website to utilize Peko Perks, and will have the option to log in or register after you click on this button.

Click “Earn Points” to complete tasks that would accumulate points. You can skip this task if you already have enough points and just want to redeem. You can see your accumulated points at the top left corner.

Once completed, click on “Get Rewards” to redeem points. A pop-up will appear with your discount code. You can also find it later on under “My Rewards”.

To apply the discount code to your order:

IF YOU’RE A ONE-TIME BUYER: Choose your desired product on our website (https://pekoproduce.com/collections/peko-produce-market). During checkout, you should see a field to enter a discount code on the right-hand side.

IF YOU’RE AN ACTIVE SUBSCRIBER: Please follow our instructions under the toggle “How do I apply discount codes to my subscription”.

Click the “Perks” tab at the bottom left of our website. Please note that you need to have an account on our website to utilize Peko Perks, and will have the option to log in or register after you click on this button.

Click on the “Refer Friends” button.

You will see many options to share your UNIQUE link.

As long as your friend uses that link to make an account. They will automatically receive a $5 coupon under their rewards for their first purchase, and you will receive 500 points after they purchase (equivalent to $5).