Don't worry, many others are in the same boat as you! Our brand name is pronounced as "peck-ko" - derived from "peculiar" produce :)
Frequently Asked Questions
Our produce falls into two categories:
1) "Peculiar" looking: These radical rainbows are either discoloured, misshapen, "imperfect" or have suffered some minor bruising and/or damage. They're also known as "imperfect", "seconds", or "B-grade" produce. Some might have a shorter shelf-life, meaning they're a little overripe.
2) Surplus: Sometimes, farmers and wholesalers just have too much supply with no place to go to! While these are often first-grade produce, they never make it into traditional grocers.
For these reasons, much of our perfectly edible produce was destined for the landfill. That's where you and Peko come in!
Peko offers one-time payment or subscriptions (weekly, bi-weekly, or monthly). We highly recommend subscribing & making an account on our website to easily manage your deliveries. To order, please click HERE and select your desired option.
You are notified by email every week when our order form opens. Our order form for the following weekend opens every Thursday at 12:00PM PT.
We highly recommend subscribing to put your mind at ease and not miss out on ✨Peko Produce boxes✨
If you choose to subscribe, your card will automatically be charged on Thursdays, our cut-off day to pre-order. You can skip deliveries or cancel your subscription anytime before then with no charge.
Make sure to create an account to easily manage your subscription!
Delivery costs are accounted for in every order; there are no hidden fees. We only deliver on Sundays.
IMPORTANT NOTES: If you have any specific delivery requests (buzzer, backdoors, etc), please leave them in the "Special Instructions for Seller" section and we will do our best to accommodate!
We cannot guarantee that we will be able to accommodate your schedule due to the wide geographic region we service - please email us if you would like to reschedule.
Rough delivery windows are as follows:
East Vancouver/South Vancouver/Vancouver West/UBC: 9AM - 12PM
Kitsilano/Kerrisdale/Mt. Pleasant/Oakridge: 9AM - 12PM
Downtown Vancouver/North Vancouver/West Vancouver: 9AM - 12PM
Richmond/Delta/Surrey: 10AM - 3PM
Burnaby/Coquitlam/Port Coquitlam/Port Moody: 10AM - 4PM
Maple Ridge/Langley: 1PM - 5PM
This is a rough estimate of delivery windows based on data from our previous delivery cycles. They may not be accurate for your window.
You can easily pause or cancel your subscription by visiting your Account page, and click "Manage Subscription". We highly recommend creating an account on our website - it's the easiest way to manage all your deliveries!
Otherwise, you could find the "Manage Subscription" button in your subscription confirmation email.
If you ever forget to pause/cancel before the cut-off day (Thursday noon), shoot us an email! You'll have the option to donate your order to our partner network of community fridges.
As a mystery box service, we don't reveal our selections until 1-2 days before the delivery date. We usually publish our selections via our email newsletter and social media pages every Friday & Saturday.
Make sure to keep the box "Email me with news and offers" checked ☑️ to receive this information! If you've placed an order, we will send you an email with more details about your box, including fun facts & tips to reduce food waste, recipes, and savings.
We offer both REGULAR and CERTIFIED ORGANIC selections. This way, we can rescue as much food waste as possible and cater to your preferences.
All customers are able to use their credit/debit cards. All payments are processed securely through our respective payment platforms. We do not have access to your card information after you make a purchase.
We will never charge payments without your direct authorization via our checkout system. If you have a subscription with us and a charge fails to go through, our system will automatically re-attempt. However, failed charges will affect our ability to deliver the service.
Please email us email@example.com,because we'd hate to miss this! We will try our best to accommodate to your request. Please note that since we are a mystery box service, this might mean that your variety will be more limited than what we intended.
Great question! We source from local farmers, as well as local wholesalers who have already imported produce from outside Canada.
This way, we can support local farmers, provide seasonal variety, and rescue as much food waste as possible! For inquiries on where we supply from, feel free to send us an email.
We are working to continue expanding our list of partners, providing you with more variety and consistent supply! If you are a supplier and are interested in partnering with us, please email us at firstname.lastname@example.org.
Thanks to our pre-ordering system, we rarely have much excess food. However, if there are extras, our team gift them to our delivery drivers, packers, or donate them to local community fridges.
If you have extras or simply dislike certain produce, we highly encourage you to donate to community fridges, or any local food bank! You'll be giving them to those in need, all while reducing food waste, and we LOVE to see that.
We strive to minimize wastage, so our packaging is recyclable. Your order will come in recyclable box, with reusable ice packs inside to keep the produce cold and fresh during the hotter months. We don't use ice packs in the Winter. We've proudly partner with UBC Green Labs to reuse non-toxic gel packs and keep your produce as fresh as possible!
While we don't actively use non-recyclable packaging, we can't do much about what our suppliers choose to use. That's why sometimes you might find some items already packaged in plastic bags, or some soft produce coming with a plastic container.
Any questions or inquiries can be directed to email@example.com. You can expect a response within 24 hours on weekdays, and 48-72 hours on weekends and holidays. Thanks for your patience with our small team!
All of your tips go to funding our (free) Pekommunity events and making it accessible for all! Thank you - we appreciate your support for our small (but growing) business 😊
If you have any feedback or requests for us, please feel free to submit it through this 1-minute survey.